Shipping policy

All orders are packed and dispatched from New Jersey, United States.

Processing

Orders are prepared for dispatch within 2–5 business days. Orders placed on a weekend or a public holiday are processed on the following business day. You will receive a confirmation email with tracking details once your order has shipped.

Rates and delivery

Shipping rates are calculated at checkout based on your destination, and estimated delivery times are shown before payment. Delivery estimates begin from the date of dispatch rather than the date of purchase, and are not guaranteed. Carrier delays, severe weather and customs processing are outside our control.

International orders

International orders may be subject to import duties, taxes and customs fees charged by the destination country. These are the responsibility of the recipient and are not included in the price of the garment or in the shipping cost. We are unable to mark an order as a gift or to declare a value lower than the amount paid.

Address accuracy

Please check your shipping address carefully before completing your order. We cannot redirect a parcel once it has been dispatched, and we are not responsible for orders delivered to an address that was entered incorrectly at checkout.

Lost or damaged parcels

If your order arrives damaged, or tracking shows a problem in transit, write to us at info.amberwall@gmail.com within 7 days of the delivery date with your order number and photographs. We will work with the carrier to resolve it.

Contact

Questions about an order can be sent to info.amberwall@gmail.com.